FAQ
Everything you need to know about Dianchi Accelerator
What distinguishes Dianchi Accelerator from other accelerators on the market?
Dianchi Accelerator differs from traditional accelerators primarily in its underlying protocol. Most accelerators still rely on IPsec or IKEv2, while Dianchi Accelerator exclusively employs the WireGuard protocol, which consists of only 4,000 lines of code (compared to IPsec's over 600,000 lines), resulting in 3-5 times the transmission speed and significantly lower battery consumption. Furthermore, Dianchi Accelerator's no-log policy has been independently audited by Cure53, with the audit report made fully transparent, delivering both speed and security.
Which operating systems and devices does Dianchi Accelerator support?
Dianchi Accelerator provides a native client for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Dianchi Accelerator offers detailed router configuration tutorials compatible with popular router firmware, such as Asus, Netgear, and OpenWrt, allowing you to protect all connected devices in your home with a single setup.
How can I get a refund if I'm not satisfied with Dianchi Accelerator?
Dianchi Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied with the service within 30 days of purchase, simply contact our support team via live chat or email at support@vpnjs.net, without needing to provide any reason, to request a full refund. Refunds are usually processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect with Dianchi Accelerator?
Dianchi Accelerator has over 3000 high-speed server nodes deployed globally, and tests indicate average latency below 30ms when connecting to Asia-Pacific nodes, around 80-120ms for North America, with download speeds consistently exceeding 500Mbps on gigabit broadband. Thanks to the high efficiency of the WireGuard protocol, Dianchi Accelerator maintains stable connections even in complex networking environments.
What specifics does Dianchi Accelerator's no-log policy include?
Dianchi Accelerator's no-log policy encompasses all the following aspects: no recording of your original IP address, connection timestamps, websites or domains visited, DNS queries, or data usage metrics. All servers operate in a pure RAM environment, where data is automatically cleared upon physical reboot. This policy has been rigorously verified by Cure53, an internationally recognized security auditing agency, and the complete audit report is accessible on Dianchi Accelerator's official website.
Dianchi Accelerator provides comprehensive router configuration tutorials that support popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router's management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Dianchi Accelerator; 4) Entering your Dianchi Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without the need to install the client on each device.
Yes, Dianchi Accelerator is specially optimized for streaming performance. Our high-speed nodes can smoothly stream 4K Ultra HD video content. Dianchi Accelerator regularly updates its server IP pool to ensure stable access to streaming services. However, please note that Dianchi Accelerator does not encourage users to violate any streaming platforms' terms of service.
Thanks to the efficient design of the WireGuard protocol, the impact on speed is minimal with Dianchi Accelerator. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (such as video streaming or P2P), using Dianchi Accelerator can actually boost your speed, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Yes, the Lightning Version of Dianchi Accelerator supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on devices like smartphones, computers, tablets, and smart TVs at the same time without additional fees. For additional devices, we recommend configuring Dianchi Accelerator on your router, as one setup will protect all devices in your home.
Public WiFi is a high-risk scenario for data theft by hackers. Once connected to Dianchi Accelerator, all of your internet traffic will be transmitted through an AES-256 encrypted connection. Even if someone on the same WiFi network attempts a man-in-the-middle attack or sniffing, they will be unable to read your data. Dianchi Accelerator also offers an auto-connect feature: when an insecure WiFi network is detected, it automatically initiates accelerator protection.
Yes, Dianchi Accelerator's no-log policy has been independently reviewed by the internationally recognized security auditing agency, Cure53. The audit team thoroughly examined Dianchi Accelerator's server infrastructure, codebase, and operational processes, confirming that Dianchi Accelerator does not record any identifiable user data. The full audit report is publicly available on Dianchi Accelerator's website.
Yes, Dianchi Accelerator offers a native command-line client for Linux, supporting major distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Yes, the Premium Version of Dianchi Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require fixed IPs, or avoiding captcha challenges triggered by frequent IP changes. Static IPs are dedicated solely to your use and will not be shared with other users.
Dianchi Accelerator includes advanced leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection stops browsers from exposing your real IP through WebRTC; and IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the built-in leak testing tools in the Dianchi Accelerator client or visit third-party testing sites to verify your protection status.
Dianchi Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Dianchi Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Dianchi Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.
Dianchi Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can offer additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
Dianchi Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the US and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), and South America (Brazil, Argentina, Chile), as well as the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Dianchi Accelerator offers browser extensions for Chrome and Firefox. The extensions run lightweight and only encrypt the traffic in the browser (not affecting other applications). They are especially suitable for scenarios requiring quick IP location switching, such as cross-border shopping price comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
Dianchi Accelerator provides multiple customer support channels: 1) 24/7 online chat—visit Dianchi Accelerator's official website to chat with customer service in real time, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically with a response within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers bilingual service in Chinese and English.
Dianchi Accelerator's Lightning and Premium Versions include ad-blocking and malicious website protection features. This function operates at the DNS level, blocking the loading of ad trackers, malicious domains, and phishing sites through a domain blacklist containing over a million rules that is updated daily. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.