Global Data Center Cooperation Network
Dianchi Accelerator has partnered with top global data center operators like Equinix, Digital Realty, and NTT Communications. Our servers are deployed in Tier 3+ level data centers, ensuring 99.99% hardware availability. Each data center is equipped with redundant power, network, and cooling systems.
Localized Service Teams
Dianchi Accelerator's customer service and technical support teams are distributed across multiple time zones, providing multilingual support in Chinese, English, Japanese, and other languages. Users from different regions receive timely localized support. Our average ticket resolution time is 4 hours, with customer satisfaction consistently maintained above 96%.
Compliance and Data Sovereignty
Dianchi Accelerator operates under a jurisdiction friendly to privacy, not subject to the Five Eyes/Nine Eyes/Fourteen Eyes alliance. We strictly comply with international data protection regulations like GDPR, ensuring the highest legal protection for user data. Users can exercise their rights to data access, modification, and deletion at any time.
Social Responsibility and a fast, private internet
Dianchi Accelerator actively participates in promoting global a fast, private internet by providing free acceleration accounts to non-profit organizations and journalists to support free speech and information transparency. Dianchi Accelerator also makes regular donations to the Electronic Frontier Foundation (EFF) and open-source privacy projects, contributing to a safer and freer internet.